FAQ

Orders and Delivery

Do you ship internationally?

Yes. We ship to most countries served by our current checkout and shipping setup. We are currently unable to deliver to Russia, Belarus and Ukraine. The available delivery methods for your address are shown at checkout. For current details, see our Shipping Policy.

How long will my order take to arrive?

Standard shipping typically takes around 4–8 business days. Where available, expedited services handled by carriers such as UPS or DHL typically take around 2–8 business days, depending on destination. Delivery times are estimates and can vary because of customs, carrier conditions, peak periods or other factors outside our control.

Which shipping carriers do you use?

Depending on the destination and service selected, we use logistics partners including UPS, DHL, Bpost International and DPD. The service available for your order is shown at checkout and in your shipment confirmation.

Where are online orders shipped from?

Orders placed through Suwada1926 are fulfilled from Belgium. We do not operate a public showroom or local-pickup point.

Products

Where are the products made?

Suwada's own precision tools are made in Sanjo, Niigata Prefecture, Japan. We also offer selected products from other makers. The relevant product page is the best place to check the maker, origin and product-specific information for an individual item.

Who made my product?

Suwada tools are made and finished by the craftspeople at Suwada Blacksmith Works in Sanjo, Japan. For products from other makers, please refer to the individual product page for the maker and origin information available for that item.

What legal guarantee applies to my purchase?

Products are covered by the legal guarantee and other mandatory consumer remedies applicable to your purchase. If you believe an item is defective or does not conform to the contract, contact us at info@suwada1926.com. Further information is available in our Refund Policy.

Returns and Gifts

Can I return an item?

Eligible distance purchases can generally be returned under the conditions described in our Refund Policy. Some sealed personal-care products are subject to hygiene-related return restrictions once unsealed.