FAQs
About us
Is this the same as Suwada Open Factory in Japan?
Yes, this is Suwada, based in Suwada's new offices in Brussels, Belgium. However, we don't have a factory here. The Brussels' Team is composed of colleagues who worked for years in the factory in Japan.
How can I contact you?
Simply chat with us by clicking the red button at the bottom right, or send us an email at info@suwada1926.com. If you prefer you can call us at +32492073157.
Are all products made in Suwada?
You can also discover products made by other brands. The Nail care items are all made by Suwada.
The product selection follows strict criteria that are in line with Suwada's product quality and philosophy.
Delivery
How long until I receive my order?
It takes anywhere between 2-5 days to receive an order, depending on how central your address is. We ship by UPS in Europe and north America which is very fast and we've successfully delivered 100% of our orders on time with them.
For Australia we may need to use Bpost international (EMS) to ship to remote locations.
Click here to track your orders.
Where do you ship?
We ship worldwide except in the UK. For UK orders please visit our dedicated UK shop: Suwada London.
Inside the Factory
Let customers speak for us
Ikebana course
Are you interested in the art of Japanese flower arrangement? We went to Noda Creations for a course, and couldn't recommend it enough!