Refund policy

At Suwada1926, we represent generations of Japanese craftsmanship.
Each product is carefully inspected and packaged to preserve its integrity and long-term durability.

Please review the conditions below before requesting a return.

1. Right of Withdrawal

In accordance with EU consumer law, you have 14 calendar days from the date of delivery to request a return.

To initiate a return, please contact:

info@suwada1926.com

Include your order number and reason for return.
Returns sent without prior authorization will not be accepted.

Refunds are processed only after returned goods are received and inspected.

2. Sealed Precision Grooming Tools

Precision grooming tools (including nail nippers, grooming scissors, and similar personal care tools) are shipped inside protective wrapping that is sealed for hygiene and product integrity.

This protective wrapping includes a tamper-evident seal placed at the opening point.

If the protective seal is broken or the wrapping has been opened, the item cannot be returned under the right of withdrawal, unless the product is defective.

This measure ensures product hygiene, customer safety, and preservation of craftsmanship standards.

3. Condition of Returned Items

For products eligible for return, items must:

Be in the same condition as received
Be complete with all accessories and documentation
Be returned in their original packaging
Show no signs of use beyond what is necessary to inspect the nature, characteristics, and functioning of the item as would be permitted in a physical retail store

Customers may inspect products carefully. However:

Any handling beyond what is necessary for inspection may result in a proportional deduction reflecting the diminished value of the product.

The following may result in a partial refund:

Scratches or visible wear
Blade dulling or deformation
Staining, residue, or odor
Signs of repeated use
Improper cleaning or sanitation
Impact damage or misuse
Missing components or documentation
Damaged, defaced, or incomplete packaging

Original packaging is considered part of the product’s value.
Packaging that is torn, written on, crushed, or otherwise unsuitable for resale may result in a proportional deduction.

In cases where returned items are rendered unsuitable for resale due to misuse or damage, the return may be refused.

Returned items may be photographed and documented for quality control purposes.

4. Health & Hygiene Products

Sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned once unsealed after delivery.

This applies specifically to sealed grooming tools and any sealed personal care products supplied with a tamper-evident protective wrapping.

5. Return Shipping

Unless the item is defective, damaged upon arrival, or incorrect:

Return shipping costs are the responsibility of the customer.

Original shipping costs are refundable only where required by applicable EU law.

If your order qualified for free shipping, no shipping cost was charged, and therefore, no shipping amount will be refunded.

6. Partial Returns & Free Shipping Threshold

If a partial return reduces the remaining order value below the free shipping threshold applicable at the time of purchase, the standard shipping cost corresponding to the remaining order may be deducted from the refund.