Shipping policy

Shipping Policy

Thank you for visiting and shopping at Suwada1926 SRL. The following is our Shipping Policy.

This Shipping Policy is part of our Terms of Service and should be read alongside them: Terms of Service.

https://suwada1926.com/policies/terms-of-service

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

We currently do not offer in-store or local pickup. All online orders are delivered using the shipping options available at checkout.

We provide a range of shipping methods to accommodate your needs. Standard shipping typically takes 4 - 8 business days and is free for orders that meet a specific monetary threshold, which varies depending on your location. For faster delivery, we offer expedited shipping handled by UPS or DHL, which ensures delivery within 2 - 8 business days, based on your location.

Please note that all delivery times are estimates and not guaranteed. While we aim to meet these time frames, actual delivery times can vary due to factors outside our control. For orders within the EU and UK, we ensure that deliveries are completed within 30 days from the acceptance of the order, in accordance with consumer protection regulations.

Orders cannot be shipped to P.O. boxes, and not all shipping methods may be available for all items. We utilize various logistics partners, including UPS, DHL, Bpost International, and DPD, to manage the shipping of orders.

How long is the order processing time?

Most orders are processed as soon as the online purchase is finalized. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.

How can I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through Suwada1926 SRL. The shipping details will be sent to the email address registered with your account or the email you used during the checkout process.

The tracking number will be active within 24 hours.

Do you deliver internationally?

We offer international shipping to most countries, and free standard shipping applies to international orders, subject to specific conditions previously outlined. However, we are currently unable to deliver to Russia, Belarus, and Ukraine. Please be aware that some international deliveries may be subject to various rules and restrictions, and as a recipient, you may also be responsible for additional taxes and duties over which we have no control. In such cases, it is your responsibility to comply with the laws applicable to your country and cover any additional costs or taxes that may arise. For any inquiries related to the customs process, please contact us at info@suwada1926.com.

Can I change the delivery address after ordering?

During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.

What happens if my order is delayed?

If your order is delayed, we will inform you as soon as possible and provide a revised estimated delivery date. Delays may occur due to logistical challenges, customs clearance, or unexpected high demand. We understand the importance of timely delivery and will keep you updated on any changes. While significant delays are rare, we appreciate your patience and understanding in these circumstances.

What should I do if an item is delivered damaged?

Suwada1926 SRL remains responsible for the goods until they are delivered to you, except where you independently appoint a carrier that was not offered by us. If your order arrives damaged, is lost in transit, or does not arrive, please contact us at info@suwada1926.com as soon as possible so that we can investigate and arrange an appropriate remedy. Please retain the packaging and any damaged goods while the matter is being reviewed.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify that you have received all boxes and checked all packing materials for small items. If you are still missing an item(s), contact our customer service at Suwada1926 SRL.

What can I do if I am not available to pick up the package?

If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. If you cannot receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to us. In such a case, you will be liable for reshipment costs once we confirm an updated delivery time.

Questions about returns?

If you have questions about returns, please review our Refund Policy.

https://suwada1926.com/policies/refund-policy

How can you contact us about this policy?

If you have any further questions or comments, you may contact us at info@suwada1926.com.

Revision Date

This Shipping Policy was last updated on 05 September 2026 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.